Answers
Picks up in a calm, professional voice. It says it’s an automated assistant in the greeting, before the caller says anything, and again — right away, no hedging — if it’s asked. It’s built not to pretend to be a person.
Inbound calls only
Voice intelligence for business
Answers the calls
you’re already missing.
RPN Voice (Response Phone Network Voice) answers the calls you can’t get to — on a roof, under a sink, already on the other line. It finds out what the caller needs and takes their details, instead of letting them scroll down to the next name on the list.
- Says it’s automated, up front
- Won’t quote a price
- Your number stays your number
Example call for a made-up plumber. The agent’s lines are its real script. Nobody’s call is recorded here.
Built for businesses that work with their hands.
- Plumbing
- HVAC
- Restoration
- Electrical
- Auto shops
- Gyms & training
If your phone rings hardest when your hands are full, this is for you. If your phone already gets answered every time, you don’t need it and we’ll say so.
The problem
A missed call isn’t a missed call. It’s a job that went to somebody else.
You can’t answer and work at the same time
The phone rings hardest exactly when your hands are full. That’s not a discipline problem — it’s the shape of the job.
Voicemail is where leads go to die
Someone with a leaking water heater is not leaving a message and waiting. They’re dialing the next result.
A front desk costs more than the problem
Hiring a person to catch overflow calls is a salary. Most small operators skip it and quietly eat the loss instead.
Straight talk
This is the part of the page where you normally get a statistic about missed calls. You’re not getting one from us, because a number pulled from someone else’s study of someone else’s businesses tells you nothing about yours.
Here’s the honest version: you know how many calls went to voicemail last month, and you know what a job is worth to you. Multiply those. That’s your number, not ours.
What that came to, on your numbers
$4,200
Starts on an example. Move the sliders to your own figures — nothing here is a statistic of ours, and not every voicemail is a lost job.
How it works
Three steps. Your number stays your number.
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01
Point your calls at it
Keep the number on your truck and your signs. You either forward the line when it goes unanswered, or forward it all the time — your call, and you can change it later.
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02
We build it around your business
Your trade, your service area, your hours, what counts as an emergency, and what you want it to never say. It’s configured for you, not dropped in off a shelf.
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03
It answers — and captures the details
Name, callback number confirmed digit by digit, address, what’s wrong, and when they want it, captured while you’re still on the job. Sending them to you, by text or email, is coming; it isn’t switched on yet.
One call, start to finish · example timing · tap a step to hear it
What the agent captures on a call
New call — Valley Plumbing Name: Marisol Reyes Phone: (209) 555-0142 · read back, confirmed Needs: Water heater leaking into the garage Address: 1247 Oak Street When: As soon as possible Time: 7:41 PM
Made-up caller, real field list. Text delivery of this record is coming — not built yet.
What it does
Answers. Qualifies. Captures. Routes.
Qualifies
One question at a time, the way a good receptionist does it. What’s wrong, where, how soon, and is it even in your service area — captured as clean fields, not a blob.
Asks when
Takes the details and the time they want so you can confirm the slot — booking it directly on the call is coming, not switched on yet.
Routes
Asks what the job is and how soon it’s needed, and captures that with the caller’s name and number, so nothing sits in a voicemail box you’ll check tomorrow. Live transfer and text handoff aren’t built yet — see the note under pricing.
And here’s what it won’t do
Not a roadmap apology. These are deliberate boundaries, built in as hard rules.
- It does not call out. RPN Voice answers calls that come in to your number. It cannot dial out, call back, or run a list — not as a setting, not as an upgrade. Automated outbound calling carries legal questions we’ve deliberately stayed out of.
- It won’t quote a price. Not a ballpark, not a number off your own website. Pricing conversations go to you.
- It won’t promise a time or a tech. No arrival windows, no “someone will be there by four.” It takes the details and nothing more.
- It’s built not to claim to be human. Asked directly, it answers directly: “No — I’m an automated assistant.”
- Not yet: multi-language calls, CRM sync, booking directly on the call, or taking payment over the phone. Today it does answering, qualifying and routing, and it does that part properly.
Pricing
One number to pay. Month to month.
Build fee once, before configuration starts. Monthly begins the day it answers its first real call for you — not the day you sign.
Front Desk
Inbound customer service. Answers the calls you forward to it, or only the ones that go unanswered — that’s a setting, not a different price.
$997 to build
$497 / month, once live
- Answers with your greeting, built for your trade
- Finds out what the caller needs and triages it
- Written summary — who called, what they needed (delivery to you coming — not switched on yet)
- Captures how soon the caller needs it
- Warm-transfers to a live person when it matters (coming — not built yet)
- Text handoff after the call (coming — not built yet)
Intake
Inbound sales. New-business calls qualified and captured before they dial the next name.
$1,497 to build
$697 / month, once live
- Qualification script built to your criteria
- Unqualified callers routed, not booked
- Calendar read and booking on the call (coming — not switched on yet)
- SMS booking confirmation to the caller (coming — not built, and carrier registration pending)
- Structured lead record (delivery to you coming — not switched on yet; text also waits on carrier registration)
Full Line
Both, on one number. The agent routes each caller by what they need — support one minute, a new job the next.
$1,997 to build
$897 / month, once live
$497 off the build and $297 off the monthly, versus buying both separately.
- Everything in Front Desk and Intake
- One number, routed by caller intent
- Both summary formats (delivery to you coming — not switched on yet)
The build fee is refundable until the first real call.
Any time, no explanation asked for, right up until the day the system takes its first real call for you. The monthly clock does not start until it is live. You pay nothing for waiting.
Minutes, and what happens past them.
Each plan includes 1,000 minutes of call time a month (1,500 on Full Line), which covers ordinary call volume with room to spare. Past that, minutes are $0.35 each, itemized on your invoice. The first time you cross the cap it’s a phone call from us, not a line on the invoice; after that it’s billed. And you hear from us before you get near it.
Text handoff and live transfer are not switched on yet.
Plans above list SMS and warm-transfer features. Neither is built yet: there is no live warm transfer today — the agent takes the caller’s details, including how soon they need someone, rather than bridging the caller onto your phone. Both also need carrier registration (A2P 10DLC) to clear, an industry-wide queue measured in weeks and not something we control. Voice answering and qualifying work today. We’d rather say that here than let you find out after you’ve signed.
Where it stands
What’s true today, and what has to clear before your line goes live.
Working today
- Answers as your business, in a voice and greeting you pick
- Says it’s automated, up front and if asked
- Finds out what the caller needs, where, and how soon
- Reads the callback number back before hanging up
- Takes a message instead of arguing, guessing, or quoting
- Captures the calls it takes as written records
Has to clear first
- A California attorney’s review of the disclosure script. No client line takes a real caller before that. It has not happened yet, and we won’t put a date on it.
- Carrier registration for text features. Text handoff and SMS confirmations wait on it. Not in our control.
- Calendar booking wiring. It can take the time a caller wants today; writing the slot to your calendar on the call is not switched on yet.
Why we’re telling you this on the sales page
Because you’d find out anyway, and we’d rather you find out here. What you can do today is hold a seat and lock your price. The build fee is refundable in full until the assistant takes its first real call, and the monthly fee doesn’t start until the assistant answers its first real call for you.
Questions
The things people actually ask.
Does my caller know they’re talking to an AI?
Yes. It says so in the greeting, before the caller says anything. And its instructions tell it to answer straight if a caller asks whether they’re talking to a person:
“No — I’m an automated assistant.”
It is built to identify itself as an automated assistant rather than to pass as a person. If you hear it do otherwise, that’s a defect — tell us and we’ll fix it.
What if a caller doesn’t want to talk to an AI?
Then it takes a message and moves on — no argument, no pressure to keep going. The only thing kept beyond the message is the caller ID your phone network already handed over.
A text alert for this path is coming, same as the rest of the SMS features on this page — it isn’t built yet. For now, it’s noted in the call’s written record.
Do I get recordings of the calls?
Not by default — the agent captures the structured details and a written summary of what was discussed and what the caller needed, which is the part you actually use. Sending them to you is coming; it isn’t switched on yet. Whether call audio and transcripts are kept at all is something you choose when your line is set up, and for how long. Callers are told they are speaking to an automated assistant at the start of the call, and if recording is on for your line, they are told that too — before they say anything.
Two reasons. Practically, nobody re-listens to a nine-minute call to find an address; the summary is the part you actually use. And keeping less audio means there’s less of your customers’ conversation sitting in storage under your name.
Will it cold-call or follow up with my customers?
No. RPN Voice is inbound only. It answers your line; it has no ability to place a call. No cold calling, no automated callbacks, no dialing a list — it isn’t a feature that’s switched off, it’s outside what the product does.
Automated outbound calling sits under federal and California rules that are genuinely unsettled right now, and we’d rather build one thing that stays clearly on the right side of the line than bolt on the part that gets people sued.
What about California’s call-recording law?
Here is our policy, stated as a policy and not as legal advice: the agent tells the caller it’s automated at the start of the call, and if recording is on for your line, it says that too before anything is captured. A caller who doesn’t want to be recorded isn’t.
What we will not do is tell you RPN Voice is “compliant” or “legally cleared.” Those are words for a licensed attorney, not a marketing page. The disclosure script goes to a California attorney for review before any client line takes a real caller, and you’re welcome to have your own counsel read it too — we’ll send it to you in writing.
What happens when it doesn’t understand someone?
After two tries it stops guessing and takes a message. Bad audio on a job site, a heavy accent, a bad cell connection — that’s real, and the agent is built to take a message rather than invent an address it half-heard.
Same rule any time a caller is upset or asking something outside its brief: it uses one line — “that’s a question for [your business] directly, let me take your details and have someone call you right back” — and gets out of the way.
Do I need new hardware, or Twilio, or a new number?
None of the above. The number is issued for you, or your existing line forwards to it. Nothing changes on your signs, your truck, or your listings. There’s nothing for your caller to install.
The one part that needs real care at setup is call forwarding, which behaves differently across carriers and office phone systems. That gets verified on your actual system, not assumed.
I run a dental or medical office. Can I use this?
Tell us up front, because the answer changes. Taking a message or a clerical request is one thing. The moment an agent discusses anything clinical — symptoms, prep instructions, whether something is an emergency — California adds requirements that a general receptionist script does not meet.
So the agent is configured to take a message on anything clinical and not discuss it, or we don’t take the engagement. We’re not going to quietly point a general-purpose script at a medical line.
Who else is using it? Can I see a case study?
Nobody yet, and there aren’t any. RPN Voice is new, and we’re not going to dress up a demo as a case study or borrow someone else’s numbers.
What we’ll do instead is better than a testimonial: get on a call with Derek, describe your line and your calls, and he’ll tell you straight whether this fits — no case study to borrow because there isn’t one yet.
Get started
Hold your seat today — pay nothing until we start your build.
Send your business name, your trade, and how calls reach you today. You get back a written note — which tier fits, what it costs, and the exact list of what has to clear before it answers. Write back “hold it” and your price is locked and you’re first in line when it opens.
No card, no signature, no money today. The build fee is due when we start your build, and it’s refundable in full if you change your mind before the assistant takes its first real call.
Reserve a seat
Email is the door while the line is being cleared — you get a written note back, not a pitch.
or write to 1@derekfairfield.com
Straight up: two businesses get taken on at a time, then it stops — each one gets built by hand rather than run through a funnel.